During the exam

1. Review Candidate applications

When a Candidate chooses a voucher, their application is submitted for review. You’ll see Candidates waiting for approval on the Exam Session’s Overview page.

Verify the Candidate’s identity

You need to verify each Candidate’s identity before accepting their application. Use one of these identification methods:

• Recognized – you know the Candidate personally.

• Valid ID – the Candidate shows an ID with their photo and signature, and it matches the information shown for the Candidate in Gameplan.

For a remote Exam Session, ask the Candidate to show their ID clearly through their webcam when prompted.

Accommodations

Candidates may have extra time as an accommodation: 1.5× time, 2× time or +30 minutes. You’ll see it in their application, and it’s added to their exam time automatically.

If a Candidate requests a voucher

If the Exam Session has a voucher pool, a Candidate can select Request a voucher from the proctor when joining. Their voucher then shows as Missing in their application, which means they need one from the pool.

You don’t choose the voucher: one is picked at random from the pool when you accept their application. To add more vouchers to the pool, go to the Exam Session’s settings.

Accept or reject the application

Once you’ve reviewed the Candidate and verified their identity, you can Accept their application.

If the Candidate shouldn’t take part, Reject the application and give a reason, which the Candidate will see. A rejected Candidate can’t apply to the same Exam Session again. If the problem is resolved, for example they come back with their valid ID, you can still accept their original application.

2. Release the Exam Session

When you’re ready for Candidates to begin, select Release exam from the left-side menu of the Exam Session. Each accepted Candidate now sees a Start exam button. Clicking it starts their attempt and their own exam timer, and uses an attempt on their voucher.

You can still review applications that come in after you’ve released the exam.

3. Monitor Candidates during the exam

Once Candidates start their exams, you can follow their progress from the Exam Session.

Candidates can have the following statuses:

• Not started – the Candidate has been accepted but hasn’t started the exam.

• In progress – the Candidate is currently taking the exam.

• Submitted – the Candidate’s exam has been submitted.

• Disqualified – the Candidate has been disqualified from the exam.

As a Proctor, you don’t see whether a Candidate Passed or Failed. Once an exam has been completed normally, its status remains Submitted in your Proctor view.

Reconnecting a Candidate

If a Candidate loses their internet connection, their browser crashes, or they otherwise disconnect after starting the exam, they can reconnect to the same attempt. If the Exam Session requires a lockdown environment, make sure the Candidate reconnects in it, not in an ordinary browser.

When the Candidate tries to reconnect, you’ll see a reconnection code on your computer. Enter the code on the Candidate’s computer yourself rather than giving it to the Candidate, so it can’t be passed on to someone else. In a remote Exam Session, read the code out to the Candidate over the video call instead. The reconnection code helps ensure that another person on a different computer can’t take over an exam that has already been started.

Disqualify a Candidate

If a Candidate shouldn’t be allowed to continue, you can disqualify them during their exam. Give a reason, and their attempt ends with the status Disqualified.

4. End the Exam Session

An Exam Session ends automatically 24 hours after its start time, unless you end it before then.

If Candidates are still taking the exam when you end the session, Gameplan warns you first. If you continue, all attempts in progress are submitted and scored with the answers given so far.

Once the Exam Session has ended, new Candidates can no longer apply and Proctors can no longer accept or reject applications.