Certification exam policies

These Exam policies exist to protect the integrity, validity, and industry value of Gameplan certifications, and to ensure a consistent, fair candidate experience across schools, districts, third-party partners, and independent learners.

Exam policies:

These policies applies to:

  • all candidates sitting any Gameplan certification exam, 

  • all exam proctors (including in-person and remote proctors), 

  • all organisations hosting or facilitating proctored exam sessions on Gameplan (schools, districts, partners, and other exam sites).

Additional resources

Certification vs. curriculum separation

There is a structural and operational separation between Gameplan’s instructional services and the Certification provided by Gameplan. This separation ensures the certification functions as an independent, industry-aligned validation of workforce-relevant skills.

Eligibility to sit for the certification is not contingent upon completion of any specific curriculum, course, or training product.

Instructional materials may support candidate preparation, but do not determine certification outcomes.

Complaints

Complaints about exam administration, proctor conduct, candidate treatment, accessibility, or certification/credential misuse may be submitted to certifications@gameplan.com.

Please include your contact details, the certification involved, date, which exam session (if applicable), a description of the issue, and any supporting evidence.

Gameplan will acknowledge and review complaints, may request additional information, and may take appropriate action. To protect privacy and exam security, Gameplan may limit details shared about outcomes involving other individuals. Your complaint will be documented and reviewed within 30 days.

Exam administration policy

Only Gameplan-authorized proctors may proctor exams to protect the integrity of Gameplan certifications.

  • Any teacher/administrator with a Gameplan account may apply to become an authorized proctor.

  • Proctors must agree to the proctor guidelines and confirm they have reviewed the required training materials (for example, an instructional video).

To become a proctor, please email certifications@gameplan.com.

Proctor responsibilities

A proctor must:

  • Maintain a secure testing environment

  • Verify candidate identity

  • Approve/deny candidates before they start

  • Actively monitor attempts, document and report suspected misconduct

  • Enforce these policies consistently

A proctor must not:

  • Proctor an exam session for candidates to whom they provide direct instruction, except where permitted by applicable state rules and required safeguards are in place.

  • Help test candidates with any exam questions

Proctor Authorization

Proctors must complete all required training and any required test security or administration acknowledgments before they are authorized to administer or monitor exams. By serving as a proctor, the individual confirms they have read, understood, and agree to follow all applicable exam administration, security, and reporting rules.

Exam delivery and security monitoring

The exam is delivered on Gameplan’s testing platform which is a secure digital testing platform which ensures no unauthorized access to the exam before or after the allotted time. Proctors do not have access to the exam questions before, during or after the exam session.

Gameplan uses exam-security analytics to detect and investigate irregular behavior such as unusual answer timing/latency patterns, copying questions, pasting answers, or other anomalies. These signals can trigger review, score invalidation, or sanctions (see “Cheating and misconduct policy”).

Timing rules

  • Each certification exam has a set time limit for completing all questions. If the exam is not submitted before time expires, it will be automatically submitted and closed to further answers.

  • Each exam session has a proctor-defined start and end time and within that time the proctor procedures happen like identifying test candidates

Interruptions and breaks

Breaks are not permitted unless explicitly allowed for the exam or granted as an accommodation.

Proctoring procedure

Starting an exam session

  • A proctor creates a session and receives a unique exam session code.

  • The proctor sets:

    • session start time

    • session end time

  • The proctor shares the session code with candidates

Candidate check-in and approval

  • Candidates enter their voucher code and exam session code.

  • Candidates wait for proctor approval.

  • The proctor verifies identity and either approves or rejects each candidate.

  • The proctor is responsible for collecting and retaining a signed Parental Consent form if the Test Candidate is under the age of 18.

  • Once approved, candidates may begin their exam attempt and will have the allotted time to complete it.

During and after the exam session

  • Proctors monitor active attempts and review post-session data.

  • Gameplan may surface “cheating indicators” (examples: tab switching, copy/paste attempts, unusual answer timing).

  • Report suspected misconduct to Gameplan

Remote proctoring

Remote proctoring is allowed and requires additional rules. The proctor is a live human who must see the test candidate and the exam synchronously, as well as the environment.

It is required that the test candidate:

  • Have a web camera on during the entire session

  • Be clearly visible on the web camera during the entire session and be focused on the screen

  • Identify themselves by showing government issued identification

Remote exam sessions may be individual or small groups.

Exam scoring

Exams are scored by Gameplan

  • Results are reported as Pass/Fail

  • Gameplan may withhold or invalidate results if integrity is in question

Certificate issuance and verification

  • Test candidates who pass may download a certificate from Gameplan.

  • Certificates are issued by Gameplan and include authorized signatures.

  • Gameplan may revoke a certificate if later evidence shows the exam result was obtained through misconduct.

  • Each certificate has a unique identification number at the bottom which can be used to construct a verification url (https://app.gameplan.com/certifications/verify/UNIQUE_IDENTIFICATION_NUMBER)

Independent learners

Independent learners may sit for certification exams outside of a traditional setting by scheduling a remote exam session via certifications@gameplan.com. See “Remote proctoring” for more details on identification and other requirements.

Independent Learners follow the same security and integrity standards as in-person test takers.

Test candidate policy

All Test Candidates are required to comply with these policies and procedures when taking the exam. Proctors are responsible for ensuring that all policies and procedures are strictly enforced.

Candidate eligibility

  • Candidates must use their real identity and only take exams for themselves.

  • Candidates must present identification as required by the proctoring format:

  • In-person: school ID and/or government ID (as required by the proctor’s local rules).

  • Remote: identification/identity verification must be completed in accordance with the proctoring method and applicable school/district/program rules (which may require government-issued photo ID shown on camera).

  • If identity cannot be verified, the proctor must deny the candidate entry to the exam session.

  • If a candidate arrives more than 30 minutes late for their scheduled exam, they will not be admitted and must reschedule their exam.

  • Candidates under 18 years of age are required to provide signed parent or legal guardian consent before being admitted to an exam session, unless the hosting school, district, or partner confirms that valid consent has already been obtained under its own policies and applicable law. If required consent cannot be verified at check-in, the proctor must deny entry to the exam session and the candidate must reschedule.

Confidentiality and nondisclosure

Candidates must not:

  • record, copy, photograph, screen-capture, or reproduce exam content,

  • share questions/answers verbally, in writing, or online,

  • request help from any person or tool not explicitly allowed.

Testing environment rules

Candidates must:

  • test in a quiet setting with minimal distractions,

  • keep their screen and workspace clear of unauthorized materials,

  • follow all proctor instructions immediately.

Prohibited items and assistance

Unless explicitly approved as an accommodation or listed as allowed materials for that specific exam, candidates may not use:

  • phones, smartwatches, second computers, or other communication devices,

  • notes, textbooks, printed materials, or internet search,

  • any person, chat, screen-share support, or AI assistance.

Resuming exams

In case of technical difficulties (computer crashing, internet issues, software issues, etc.) the test candidate may resume their exam during the exam session. The exam proctor must be notified and oversee the resuming. In case of an unforeseen event (fire, power outage, etc) the exam proctor may pause the exam session and resume it at a later time. You cannot access any exam questions while a session is paused.

Challenging an exam question

Gameplan maintains a formal process allowing candidates to report potentially inaccurate or unclear exam questions.

  • Challenges must be submitted within 14 days

  • Gameplan reviews the item for validity and fairness; outcomes may include no change, item adjustment for future forms, or score adjustments if warranted.

Email challenge to certifications@gameplan.com.

Retake policy

A candidate may retake an exam after an unsuccessful attempt, using a valid voucher

  • The waiting period between exam attempts is a minimum of 20 days. At most 3 attempts per year. Gameplan may shorten this waiting period if an attempt is invalidated due to a testing irregularity that is not the result of student misconduct

Retakes must always occur in a new exam session when proctoring is required

Voucher usage

  • Vouchers may include retakes depending on the certification

  • Vouchers are limited to a specific certification and may have an expiration date depending on the certification

  • Vouchers must not be sold, shared, or transferred unless explicitly permitted by Gameplan

  • Misuse may result in voucher invalidation and/or test candidate sanctions

Accommodation policy

Gameplan is committed to providing reasonable accommodations for test candidates with documented disabilities, on an individual, case-by-case basis

  • Requests should be made at least 10 business days before the planned exam session

  • Accommodations may include extended time, modified environment, or other adjustments as appropriate.

  • Approved accommodations must be communicated to the proctor before the session begins.

  • Test candidates must provide current documentation describing the disability, functional limitations, and rationale for the accommodation requested

  • Email accommodation requests to certifications@gameplan.com.

Cheating and misconduct policy

What counts as misconduct

Examples include:

  • Using unauthorized materials or devices

  • Receiving help from another person

  • Copying/recording/sharing exam content

  • Impersonation or attempting to take an exam for someone else

  • Disrupting the test environment or refusing proctor instructions

Proctor actions

Proctors may:

  • Warn the candidate

  • End the attempt immediately

  • Remove the candidate from the session

  • Document the incident and report it to Gameplan within 5 days by emailing certifications@gameplan.com with:

    • Certification name

    • Exam session code (and date/time)

    • Candidate name (and email, if available)

    • What happened

    • Which rule(s) were violated (if known)

    • What actions the proctor took (warning, ended attempt, removed from session)

    • Any supporting evidence (screenshots, notes, witness names)

Gameplan actions

Gameplan may:

  • Invalidate an attempt or score

  • Require a retest

  • Suspend or ban a candidate account from future testing for a minimum of six (6) months.

  • Revoke certifications previously awarded